How do you tell when something is just a quick rant, and when something actually matters? Well, we’ve got a story about that. Or a series of rants, as the case may be.
Why is that important for business?
Rants are specific to the people you tell them. What bothers you doesn’t necessarily bother other people. But these are the things that are the poppy seeds between the teeth in an organization that end up causing tension. If everyone agrees that about the poor etiquette, then you can course correct from there. But what if there is disagreement on whether it’s okay to even be upset about it?
Often, people see a dismissal of what bothers them through a lens not of this concern doesn’t matter, but I don’t matter.
The answer, as usual lies in conversations, and about not shying away from having conversations about things, even if they feel silly. “While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can.” (Susan Scott, Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time. https://www.penguinrandomhouse.com/books/289515/fierce-conversations-revised-and-updated-by-susan-scott/9780425193372/ )
A great way to start these conversations is as Brene Brown suggests: “the story I’m making up is…” https://www.businessinsider.com/brene-browns-biggest-life-hack-is-a-simple-phrase-2015-8
Tell people what your assumptions are right up front. At least start there. Otherwise you might end up the subject of someone else’s rant.
What story do you want to tell?
So, that’s our story… now, we want to hear yours!
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