Ep119: The Fear of Reaction

How do you know when you are overreacting, and when you should call in help? Whether it’s double pneumonia or a product recall, making a decision to be proactive in the face of a potential emergency can be complicated, and fraught with a lot of “I don’t want to be dramatic” baggage. So how do you do it? Let’s talk about it – in story form!

Why is that important for business? 

When you are facing something like a sick kid or a decision to call in help in business, often our driving force is the desire not to be perceived as an idiot or someone who is overreacting. When do you call it and make the decision to make a thing, a thing – and possibly looking silly - versus waiting and possibly regretting not acting sooner? 

Especially when you are forced to make a decision in isolation – without the help of experts – you have to figure out with your limited knowledge if an issue is serious enough to communicate to someone else. We want to figure “it” out first, before we call in the expert. But between doing nothing and calling a neurosurgeon every time you have a headache, there are so many steps where you have to decide.

Which is why so many people start conversations with “I’m sorry to bother you with this”. Yet the problems are often easier to solve when you get them early. 

Which leads to the question: how do you ease the path to get people to call sooner? How do you lower the barrier for honest communication without fear of feeling shame? Answering that question behooves every single kind of business out there. 

What story do you want to tell?

So, that's our story... now, we want to hear yours!

Pull up a chair and join the conversation in our Facebook Group: bit.ly/shmsgroup

OR... 

Shoot us an email: talktous@soheresmystory.com

Connect with @SHMSpodcast on Twitter: https://twitter.com/shmspodcast 

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